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Got Questions?

  • Who is the issuer of the Paxum Prepaid Mastercard® Card?

    Paxum Prepaid Mastercard® Card for European clients is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to license by Mastercard International Inc. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
    WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051)

  • How can I request the Paxum Prepaid Mastercard® Card?

    You can request the card after you provide us all required identify documents that allow us to verify your true identity, and you have confirmed your phone number.
    In order to verify your phone number please go to Profile Settings » Phone Numbers and access the Confirm now button in order to receive the confirmation code via SMS.

  • What is the cost to get a Paxum Prepaid Mastercard® Card?

    There is no cost to get a Paxum Prepaid Mastercard® Card.
    A complete list of fees can be found here:

  • How long does it take to receive it?

    Usually your card will be ready to be shipped within 20 business days. Postal mail delivery takes anywhere from 5-20 days. If you need your card delivered faster, you can choose an express delivery option for an additional fee of $50.00 for Express Shipping to Canada and EU region and $95.00 for other countries.

  • I just received my card. Now what?

    You need to activate it inside your account before you can start using. Activation is real time and you will be able to start using your card right away.

  • Does my Card have an expiration date?

    The card’s expiry date is printed on the card. You must not use the card after its expiry date and you will not be able to reload it.

  • How do I add funds to my Paxum Prepaid Mastercard® Card?

    Instantly transfer funds from your Payment Account to your Paxum Prepaid Mastercard® Card in the Transfer Funds section of your Paxum Account.

  • In what currencies are the cards issued?

    Paxum Prepaid Mastercard® Card is available in USD currency.

  • Where can I use the card?

    You can use your Paxum Prepaid Mastercard® Card worldwide where Mastercard is accepted.
    You can make transactions online or go to a store and make signature based purchases just like you would do with any other regular credit card.
    You can also use your Paxum Prepaid Mastercard® Card to withdraw money from most ATMs around the world.

  • How do I use my Prepaid Card at an ATM?

    After you have activated and select a PIN you can obtain cash from any Automated Teller Machine ("ATM") that bears the Mastercard Acceptance Mark.
    The Cards have a fee of $2.00 per withdrawal and might be subject to an ATM-surcharge fee imposed by the ATM terminal owner.

  • Paxum MasterCard – My card expires, what do i need to do to get a new one?

    The replacement card request will be automatically submitted one month before the current one expires.

  • I found unauthorized charges on my Paxum Prepaid Mastercard® Card. What should I do?

    Log in to your account and initiate a dispute or contact us by phone:
    1-866-347-4781 (toll free in US and Canada)
    0-800-086-8397 (toll free in United Kingdom)

  • What do I do if I lost my card?

    Contact us immediately by phone:
    1-866-347-4781 (toll free in US and Canada)
    0-800-086-8397 (toll free in United Kingdom)
    to report your card lost or stolen.

    Your card will be immediately canceled and a new one reissued and shipped to your location.

  • How do I verify Paxum Card in Paypal?

    Once you add your Paxum Prepaid Mastercard® Card to Paypal, within 2 business days you will see a transaction from paypal in your Paxum Prepaid Mastercard® Card Statement in your Paxum Account.

    The transaction will look like PP*xxxxCODE, where XXXX is the code that you need to enter on Paypal's website for verification.