Last updated: November 1, 2018
Thank you for visiting this web site at www.paxum.com (the “Site”). This Site in the countries of the European Union is operated by DEK-CO (UK) Limited, doing business as “PAXUM”, (the “Company”) an authorized Payment Institution existing registered in United Kingdom, and having its registered office at Suite 46, Aztec Centre, Aztec West, Almondsbury, Bristol, BS32 4TD, United Kingdom, licensed under the European Payment Service Directive (the “Law”), fully authorized to provide services to clients worldwide, under the prudential supervision of the Financial Conduct Authority (FCA – http://www.fca.org.uk/).
These are important and legally binding terms and conditions that apply to your use of the services offered through this Site, which are referred to here as the “Payment Services”. By using the Payment Services, you are agreeing to these terms and conditions (the “Agreement”). Please read this Agreement carefully, it is legally binding on you. We will refer to you in this Agreement as “you” or as a “User”. Please refer to the last section of this Agreement where there is a Glossary of defined terms that appear in this Agreement unless otherwise defined in the provisions below. If you have any questions concerning this Agreement, please contact Paxum through the contact information provided on the Site.
The following defined terms are used in these General Terms and Conditions:
- “Payment Account” means all payment accounts opened by the Payment Institution in the name of its Customers and includes all funds or balances thereof, deposited therein, all accrued and all related rights.
- “Affiliate” means, in relation to a Person, another Person that directly or indirectly owns or controls, is owned or controlled by, or is under common ownership or common control with the Person, or a Person's principal partners, shareholders, or owners of some other ownership interest;
- “Deposit Account” means a bank or other financial account of the User that it maintains at a bank or financial institution to which and from which the User wishes to make payments into the Account via Debit Authorization;
- “Load” means a User sending Funds from their own account at a third party financial institution to the Account;
- “OFAC” means the U.S. Department of the Treasury Office of Foreign Asset Control;
- "Payment Institution" or "DEK-CO (UK)" means DEK-CO (UK) LIMITED, an authorized payment institution existing under the laws of United Kingdom, and having its registered office at Suite 46, Aztec Centre, Aztec West, Almondsbury, Bristol, BS32 4TD, United Kingdom, together with its successors in title and assigns, and in so far as these General “Terms and Conditions” stipulate the giving of notices or information or other communications from the Client to the Payment Institution.
- "Balance" means any money in any currency, supported by DEK-CO (UK) that Client has in the Client’s account.
- "BIN Sponsor" or “Issuer” or “Acquirer” means a company different from DEK-CO (UK), Principal Member of the Card Organizations, MasterCard, VISA, JCB and other, licensed to issue and acquire payment cards, prepaid cards, credit cards, NFC stickers, mobile POS, Internet acquiring and other payment services, which has a contract with DEK-CO (UK) for BIN sponsorship and issuing and acquiring of payments cards and other payment instruments and payment services.
- "Business account" means an account opened by a Legal Entity and used for business purposes and not for personal, family, or household purposes.
- "Business Day" means Mondays to Fridays excluding public and bank holidays in United Kingdom, and on which day the Payment Institution is open for business.
- "Business Hours" means 09:00 hours to 18:00 hours London Time or as may be otherwise determined by the Payment Institution from time to time.
- "Card" means "Paxum Prepaid Card", or "Paxum Prepaid Virtual Card", issued as part of the Service, when available, collectively called "Card" means a payment instrument with the logos of Paxum and one of the Card Organizations, providing possibility for the cardholder to submit payment orders for payment on POS and in Internet, or ATM transactions, such as cash withdrawal or balance check. The Card is linked to the account of Client. Card is always personalized with personalized security characteristics, such as PAN, expiry date, CHIP & PIN based, CVV or CVC or similar characteristics, and is with or without cardholder names embossed.
- "Client" or “User” means a natural or legal person or other type of entity, that registers for the Service as Client or actually uses the Service as Client. A natural person can also have a Business account, such he/she is not using primarily for personal needs.
- "Corporate customer" or "Corporate Client" means a client that is a legal entity established under the laws of a certain jurisdiction.
- "Client e-mail address" means the e-mail address provided by Client in the Account opening application or later amended by Client via the Service, which DEK-CO (UK) will use for communication with Client, or for sending OTP (One Time Password) to Client and for communication with Client.
- "Client mobile phone number" means the mobile phone number provided by Client in the Account opening application or later amended by Client via the Service, which DEK-CO (UK) will use for sending OTP (One Time Password) to Client and for communication with Client.
- "Currencies, supported by DEK-CO (UK)" means various currencies, supported by DEK-CO (UK) for the Service, in which DEK-CO (UK) holds Client’s balance.
- "Person" means a natural person, who uses the Service for personal needs, different from his/her business, commercial or professional needs or activities. Any other natural or legal person, using the Service mainly for business, professional, commercial or other purposes, different from personal, family or households needs, is not a consumer, and some parts of these Terms and Conditions do not apply to persons who are not consumers or are dealt with differently.
- "Disputes" means any disagreements, complaints, litigation, arrangements and/or other such disputes between DEK-CO (UK) and Client arising from these “Terms and Conditions” or in relation to the use of Service, or any applicable law.
- "General Terms and Conditions" or "Terms and Conditions"; shall mean these General Terms and Conditions of Business as the same may from time to time be amended.
- "International Transfer" and "SHA, BEN or OUR" means an international outbound money transfer ordered by Client from Client’s account to any bank account of a payee, executed via SWIFT system (international communications platform, products and services that allow banks and financial institutions to connect and exchange financial information securely and reliably, www.swift.com), to which DEK-CO (UK) is a member. "SHA, BEN or OUR" are codes of SWIFT rules, meaning that:
- In case Client selects code SHA (shared) Client pays DEK-CO (UK)'s charges and the beneficiary bears the charges of all the other banks (the intermediary bank, beneficiary bank, etc.). The beneficiary will receive the remaining balance;
- In case Client selects code BEN (beneficiary) beneficiary bears all charges of the banks engaged in the transfer of the payment. All charges as DEK-CO (UK) fee and those of the intermediary bank, beneficiary bank, etc. will be deducted from the transfer amount and the beneficiary will receive the remaining balance; or
- In case Client selects code OUR (our) Client bears all charges of the payment, which includes DEK-CO (UK)'s fee, as well as all the other banks' fees (intermediary bank, beneficiary bank, etc.). The beneficiary receives the complete payment. DEK-CO (UK) will debit the Client's account with the Correspondent bank charges at a later stage than the processing date of the payment.
- "Mass transfer" or "Mass payment" is part of the Service, available to Business accounts, which enables Client to submit payment orders for mass payments (multiple money transfers to various payees) via the Service;
- "Non-payment transaction" means operation for check of balance, history of transactions, statements, providing security for compensation of obligations (if applicable) and other non- payment transactions available for the Service;
- "Online account" is a personalized payment instruments via which Client can provide instructions to DEK-CO (UK) for payment orders. It is a personalized online page, provided by DEK-CO (UK) to a Client, who successfully registers for the Service, which can be accessed by Client with Client’s Identifying credentials and is used for making payment transactions online, as allowed by the Service;
- "Payment Order" means all instructions validly made from the Payer or the Payee to DEK-CO (UK), ordering execution of payment transaction;
- "Transaction" means the transactions for money transfer or any other payment transactions with payment instrument available for the Service;
- "Payer" means a Client that submits the Payment Order;
- "Payee" means a Client that is a recipient/beneficiary of the amount of the payment transaction;
- "Personalized security features" or "Identifying Credentials" means all personalized security characteristics of all payment instruments, such as the username and password, OTP (One Time Password), security codes and all other unique and/or identifying information that DEK-CO (UK) provides to Client to access Client’s account and payment instruments and use the Service under these Terms and Conditions;
- "PIN" – Personal Identification Number a unique number mandatory in any card transaction:
- "Recurring Payment" means a payment under an arrangement where Client provides authorization to DEK-CO (UK) for a third party to collect a series of payments from the Card of Client or to execute transfers from Client’s Account according to a “Standing order”;
- "EFT Transfer" means an outbound money transfer from Client’s account and balance in Payee’s local bank account in payee’s country currency;
- "Payment Service" refers to any payment instruments and Accounts and/or any other service DEK- CO (UK) may provide to Client from time to time, including but not limited to accounts, such as current account in multiple currencies, supported by DEK-CO (UK), identified with unique account numbers and all payment transactions, such as money transfers or others, which can be performed via the accounts, including via the online account;
- "Trusted beneficiaries" means payees, which have been approved by the Client, following a procedure in the online account by the Client, to receive payments from the Client’s account with DEK-CO (UK) only with confirmation from the Client via the online account;
- "Site" means the website of DEK-CO (UK) www.paxum.com or other website of DEK-CO (UK), as indicated to Client, and all related URLs, provided by DEK-CO (UK), accessed by Client via Internet, which is the interface used by DEK-CO (UK) for Registration of Client for the Service, concluding this General Terms and Conditions, providing information to Client prior to entry into “Terms and Conditions” and other important information for the Service and notifications, updated Exchange currency rates of DEK-CO (UK), login to Client online account for the Service and other important marketing, financial, legal and security information for the Service.
- "Value Date" means a reference time used by Payment Institution for debit or credit funds on Client’s online Account.
- “Prohibited Territories” means any of Burma (Myanmar), Cote d'Ivoire, Democratic Republic of the Congo, Iran, Iraq, Liberia (Former Regime of Charles Taylor), Persons Undermining the Sovereignty of Lebanon or Its Democratic Processes and Institutions, North Korea, Sierra Leone, Sudan, Syria, Western Balkans, Zimbabwe, Crimea Region and such other countries as may be identified as high risk jurisdictions by OFAC, FinCEN or FINTRAC;
- “Maintaining the Account” means when Paxum operates the account for use by the customer.
- “Arranged Overdraft” means when Paxum and the customer agree in advance that the customer may borrow money when there is no money left in the account. The agreement determines a maximum amount that can be borrowed, and whether fees and interest will be charged to the customer.
- “Unarranged Overdraft” means when a customer borrows money when there is no money left in the account (or when the customer has gone past their arranged overdraft limit) and this has not been agreed with Paxum in advance.
- “Refusing Payment Due to Lack of Funds” means when Paxum refuses a payment from the customer’s account because there is not enough money in it (or it would take the customer past their arranged overdraft limit).
- “Allowing a Payment Due to Lack of Funds” means when Paxum allows a payment to be made from the customer’s account although there is not enough money in it (or it would take the customer past their arranged overdraft limit).
- “Direct Debit” means when the customer permits someone else (recipient) to instruct Paxum to transfer money from the customer’s account to that recipient. Paxum then transfers money to the recipient on a date or dates agreed by the customer and the recipient. The amount may vary.
- "Standing order" means when account provider makes regular transfers, on the instruction of the customer, of a fixed amount of money from the customer’s account to another account.
- “Sending Money within the UK” means when Paxum transfers money, on the instruction of the customer, from the customer’s account to another account in the UK.
- “Sending Money outside the UK” means when Paxum transfers money, on the instruction of the customer, from the customer’s account to another account outside the UK.
- “Receiving Money from Outside the UK” means when money is sent to the customer’s account from an account outside the UK.
- “Cash Withdrawal in Pounds in the UK” means when the customer takes cash out of the customer’s account in pounds at a cash machine, bank or Post Office in the UK.
- “Cash Withdrawal in Foreign Currency Outside The UK” means when the customer takes cash out of the customer’s account in foreign currency at a cash machine or, where available, at a bank outside the UK.
- “Debit Card Payment in Pounds” means when the customer uses their debit card to make a payment in pounds. This can be in a shop, online or over the phone.
- “Debit Card Payment in a Foreign Currency” means when the customer uses their debit card to make a payment in foreign currency. This can be in a shop, online or over the phone.
- “Cancelling a Cheque” means when the customer asks the Paxum to cancel a cheque that the customer has written.
Company is an authorized payment institution and is licensed to provide payment services by the Financial Conduct Authority (“FCA”), United Kingdom's financial regulator. Paxum is in the business of providing payment accounts and services associated with it for enabling the transfer of funds by way of instructions from Users of the Payment services.
2.1. USERS, PERSONAL USERS AND BUSINESS USERS
Everyone who uses the Payment services is a “User.” However, each User must register with Paxum through the Site as either a Personal User or a Business User. A “Personal User” must be an individual non- business user and the holder of an Account to be used for such purposes only. A “Business User” must use the Payment services for business purposes and be the holder of an Account to be used for such purposes only. Personal Users and Business User are both Users.
2.2. PAXUM IS NOT A BANK
PAXUM IS NOT A BANK. ANY FUNDS IN A USER’S PAYMENT SERVICES ACCOUNT ARE HELD BY PAXUM IN A COMMERCIAL BANK ACCOUNT AT A FINANCIAL INSTITUTION. IN THE EVENT OF A FAILURE OF SUCH INSTITUTION, PAXUM’S FUNDS AVAILABLE TO REPURCHASE YOUR PAXUM DOLLARS WILL NOT NECESSARILY BE INSURED. NONETHELESS, TO THE EXTENT POSSIBLE, PAXUM SHALL USE THE BENEFIT OF ANY AVAILABLE BANK-REGULATOR INSURANCE IN ORDER TO SECURE FUNDS FOR THE BENEFIT OF USERS.
2.3. RESIDENCY REQUIREMENT – U.S. PERSONS PROHIBITED ACCESS
THE PAYMENT SERVICES ARE AVAILABLE TO PERSONS WHO ARE RESIDENT AND DOMICILED IN THE COUNTRIES OF EUROPEAN UNION OR IN OTHER COUNTRIES EXCEPT THE UNITED STATES (COLLECTIVELY THE “TERRITORY”). U.S. PERSONS ARE PROHIBITED FROM USING PAXUM PAYMENT SERVICES OR OBTAINING AN ACCOUNT FOR PAYMENT SERVICES. USERS FROM PROHIBITED TERRITORIES ARE ALSO NOT PERMITTED TO USE THE PAYMENT SERVICES.
OBLIGATIONS OF PAXUM
3.1. PAYMENT SERVICES
Paxum shall provide the Payment services to Users pursuant to the terms and conditions of this Agreement.
3.2. RECORD KEEPING AND DISPUTES
Paxum shall maintain records of liabilities and rights concerning Transactions and Fees, which records shall be authoritative in settling any disputes between Paxum and any User or between any two Users in respect of any entitlement under this Agreement. In the event of a dispute between Users as to entitlement to Transaction funds, Paxum shall determine such entitlement as per its own records, and Paxum reserves the right to undo Transactions at its sole discretion and thereby leave Users to settle their disputes outside of the Payment services, independently from Paxum. User shall indemnify and hold Paxum, its owners, directors, officers, employees, agents, licensors, suppliers, assigns and successors in interest (the “Paxum Indemnified Parties”) harmless from and against any and all claims, losses or other liabilities arising from any dispute that User has with any other User or any third party.
So long as User is not in breach of this Agreement, User shall be granted a unique and private Account accessible through the Payment Service and the Paxum Platform. The Account shall be a record of the entitlement of the User to Funds, such as it may be from time to time. Paxum shall provide User with access codes for the Account. User may not disclose such codes or permit any third party to use them on penalty of forfeiting the whole of the Account. User assumes full responsibility for the use of its Account and the access codes thereto and shall indemnify the Paxum Indemnified Parties for any and all claims, losses or other liabilities arising therefrom. Except as required to deliver the Payment services or as otherwise required by law, Paxum shall not grant any third party access to the Account of User.
3.4. PROHIBITED USERS
The following Persons are prohibited from using the Payment services:
- (i) Persons who reside in or are domiciled or located in the U.S. or any of its territories
- (ii) Persons who appear on the United States Department of the Treasury, Office of Foreign Assets Control (OFAC), Specially Designated Nationals List (SDN);
- (iii) Persons who appear on any of the lists reflected on the United States Department of Commerce Bureau of Industry and Security Lists of Parties of Concern (http://www.bis.doc.gov/index.php/policy-guidance/lists-of-parties-of-concern);
- (iv) Persons who appear on the United Nations Consolidated Sanctions List;
- (v) United Kingdom Financial Conduct Authority List of Prohibited Individuals; (vi) Canadian Anti-Terrorism Act, Listed Entities; (vii) Persons who are less than 18 years of age; and (viii) Persons, or their Affiliates who have been subject to an Account termination with cause.
The Payment services are provided in compliance with Paxum’s anti-money laundering program (“AML Program”) that has been adopted pursuant to requirements of FCA. and HMRC. User shall provide any and all information requested by Paxum in order to comply with its AML Program. Where required by law or the chief compliance officer of Paxum, Paxum shall disclose information concerning User and Transactions in a manner consistent with its AML Program.
3.6. HOLD ON ACCOUNT
In order to mitigate against potential fraud, other illegal activity, money laundering or other misuse of the Payment services, Paxum reserves the right to impose a hold on User’s right to carry out Transactions (a “Hold”), during which time User will not be permitted to conduct Transaction activity. A Hold may be in place, at the sole and absolute discretion of Paxum, for such time as Paxum requires. Users must take into account the possibility of a Hold when using the Payment services. When a Hold has been placed on an Account, the User in question will be notified by Paxum through the Site.
User may Load Funds into their Payment Account by such means as are posted on the Site (e.g. wire transfer). Subject to delays in clearing transactions and mitigating risk established by Paxum, Funds loaded in the Payment Account shall be available for use in the Payment Account only when the real funds representing those amounts have been received by Paxum and all applicable chargeback or reversal delays have elapsed, as determined by Paxum in its sole and absolute discretion. In the event that any Load payment to Paxum is charged back or reversed, the User shall be liable for the any Fees associated with such Load, chargeback and/or reversal, the Payout corresponding to the return of the Funds and any other related liabilities of Paxum. There is no physical representation of any of the Payment Account; its only representation is that presented to the User through the Site.
3.8. P2P TRANSACTIONS
Subject to applicable Fees, Users can transfer Funds from their Payment Account to the Payment Account of another User of the Payment services.
User can perform a Payout, meaning they can withdraw funds from their Account by such means as are posted on the Site from time to time. A Payout can be made to an account of the User at another financial institution, or to a third party financial institution that is held in the name of the User's Customer.
3.10. LIMITATIONS ON TRANSACTIONS
Transactions are final and irrevocable. As indicated on the Site, there are specific limitations on the size and quantity of Transactions that are permitted for Users (“Transaction Limits”). The Transaction Limits are incorporated into this Agreement by reference.
RIGHTS AND OBLIGATIONS OF USERS
4.1. REPRESENTATIONS AND WARRANTIES.
It is agreed between the parties that performance by Paxum hereunder, whether the representations, warranties and covenants of the User are fulfilled or not, shall in no manner whatsoever waive the benefit, to Paxum, of any such representations, warranties and covenants of the User. The User hereby warrants and covenants to Paxum that:
- User Information. User shall provide Paxum with only accurate User Information. On any changes to User Information, User shall notify Paxum of the changes. Where a change has occurred in banking information of a User, the notice shall be within one (1) business day of the change. Paxum assumes no liability for Funds remitted to a bank account that Paxum has on file for a given User. All responsibility for a User’s bank account information shall be on User;
- Paxum’s Reputation. User will uphold the good name and reputation of Paxum and its Affiliates;
- Compliance with Laws. Users shall use Payment services in a manner that is in full compliance with all applicable laws in the United Kingdom, the European Union and the jurisdictions where Paxum and/or User are located. Business User will conduct its affairs in an ethical manner and in accordance with the terms and intent of this Agreement, and in compliance with all applicable laws and regulations;
- Errors Unauthorized Transactions. User shall notify Paxum of any suspicious or unauthorized Transactions no later than one day thereafter, failing which User shall forfeit a right to any claim related thereto;
- Fraud. User shall not promote or allow the use of the Payment services or any Product in connection with any money laundering, fraudulent or other illegal activities under any laws or regulations of any applicable jurisdiction;
- Prohibited Uses. User shall not use the Payment services to itself or permit any third party to operate any e-wallet, remittance, payment aggregation, Bitcoin or other virtual currency activities, or payment services company; nor shall it use the Payment services in relation to the sale or promotion of any pharmacy, pharmaceuticals, drugs, prohibited substances, controlled substances, online or physical gambling, gaming, casinos, betting, the collection or resale of personal information or any other product or service deemed unacceptable by Paxum, acting at its sole discretion. On notice to a User, Paxum reserves the right to suspend Payment services to a User whose activities it deems to be illegal or inappropriate;
- Fees. Users shall pay Fees to Paxum in full and on time. Pursuant to instructions from User through the Site or otherwise through the Payment services, when User initiates any Transaction or requests an Payment Service for which Fees are applicable, the Fees will be immediately debited from the Payment Account. The Fees posted on the Site or in the Account are incorporated herein by reference and form a part of this Agreement. In the event that Fees payable, or other amounts owing hereunder, exceed the amount in the User’s Payment Account, the User shall pay the amounts owing to Paxum within five (5) days of a demand notice appearing for the User in the Payment Account, failing which Paxum may, at its discretion, suspend the Payment services;
- Taxes on Payment services. Unless otherwise notified, Fees are inclusive of all applicable taxes on the Payment services. Paxum may, at its discretion, deem taxes to be payable in addition to Fees by providing notice to that effect on the Site;
- SPAM Prohibited. User may promote its Product in any manner it deems fit provided that such promotion does not violate any applicable laws and does not consist of the use of phishing, bulk e- mails, fax blasting for any illegal or distasteful business practices; and
- No Editing of Content Posted. Paxum does not control or pre-screen the content posted by User (“User Content”) and, as such, does not guarantee the accuracy, integrity, appropriateness, or quality of such User Content. Content posted by other users or other third parties does not represent the views or opinions of Paxum and under no circumstances will Paxum be liable in any way for any such content, including, but not limited to, any loss or damage of any kind incurred as a result of the use of or reliance on any third party content by anyone.
- Indemnification. User shall defend, indemnify and hold harmless the Paxum Indemnified Parties from and against any and all third-party liability, damages, losses, claims, demands, actions, causes of action and costs (including attorneys’ fees and expenses) arising out of or resulting from
- User’s failure to comply with its obligations under this Agreement;
- User’s performance under this Agreement including, without limitation, performance, nonperformance, or defect in performance, any statement, misstatement, representation or misrepresentation made by User or any representative of User;
- the alleged or actual negligent or willful acts or omissions of User or User’s agents and/or employees; (iv) any statements, claims, representations or warranties made by User or User’s agents and/or employees, relating to the Products or Payment services or any other matter; and (v) User’s operation of its business, if any.
- EFT Authorization – Pre-Authorized Debit. User hereby pre-authorizes Paxum to draw on the Deposit Account debits or credits in paper, electronic or other form for the purpose of Loads and Payouts hereunder and as otherwise set forth herein. User authorizes the financial institution where the Deposit Account is located to honor and pay such debits and credits, including those that may be transmitted via Electronic Funds Transfer (“EFT”), or the equivalent in the local jurisdiction of the User (in either case, the “Debit Authorization”). The Debit Authorization shall permit Paxum at varying intervals to deposit to and withdraw varying amounts from the Deposit Account, including, without limitation,
- any amounts that User may wish to credit to its Payment Account hereunder;
- amounts for which User is liable to Paxum hereunder; or
- amounts that User may wish to debit from its Account and have deposited in its Deposit Account. The Debit Authorization shall remain in effect for the term hereof and so long as User has any liabilities to Paxum hereunder and for one year thereafter unless User notifies Paxum, through the Site or otherwise in writing, that it has revoked the Debit Authorization. In the event that a User revokes its Debit Authorization, Paxum shall cease providing the Payment services to the User.
PROVISIONS APPLICABLE ONLY TO BUSINESS USER.
The following provisions apply only to Business Users and do not apply to Personal Users:
- Solely for Business User Purposes. Business User shall use the Payment services exclusively for business purposes or in the course of carrying on an organized economic activity, whether for profit or otherwise.
- Business User Representations and Warranties. It is agreed between the parties that performance by Paxum hereunder, whether the representations, warranties and covenants of Business User are fulfilled or not, shall in no manner whatsoever waive the benefit, to Paxum, of any such representations, warranties and covenants of Business User. Business User hereby warrants and covenants to Paxum that:
- Duly Constituted. The Business User is a business or carries on an organized economic activity for profit or otherwise and, if it is not an individual acting as a sole proprietor, is duly constituted under the laws of its constituting jurisdiction and that it has legal capacity to enter into this Agreement and perform its obligations hereunder. The Business User is registered as a business in every jurisdiction where it carries on business;
- Duly authorized. Business User has the necessary corporate power and authority to execute this Agreement and to perform its or his obligations hereunder. Such execution and performance by the Business User does not require any action or consent of, any registration with, or notification to, any person, or any action or consent under any laws or regulations which the Business User is subject;
- Notice of Defects. Business User will immediately advise Paxum and Business User’s customers in writing of defects in the Product or any claim or threatened claim against it in relation to the Product; and
- Compliance with Laws. The Product conforms to all applicable laws in the jurisdictions where Paxum, Business User and its customers are located. Business User will conduct its business affairs in an ethical manner and in accordance with the terms and intent of this Agreement, and in compliance with all applicable laws and regulations, including but not limited to all laws and regulations applicable in each jurisdiction where the Product is sold.
- Opportunity to Consult Counsel. User has had the opportunity to consult legal counsel for the purpose of reviewing and obtaining advice as to the terms hereof.
- Taxes on Product. To the extent that Business User is responsible for collecting taxes from its customers for the sale of Product, then such responsibility shall be solely that of the Business User and Business User shall indemnify and hold the Paxum Indemnified Parties harmless from and against any and all liabilities that any of them may incur in respect of taxes on Product.
- Paxum Not Liable for Product. Business User assumes all responsibilities and liabilities associated with its Product. Paxum assumes no liability for any Product and all Business Users shall indemnify and hold the Paxum Indemnified Parties harmless in respect of all claims, liabilities or other losses arising from or on account of any Product.
- Sale of Product. Business User shall offer for sale those Products that it advertises on the terms and conditions advertised by the User. Business User shall not make any false representations concerning any Products. Business User shall not sell any Product that is illegal in Canada, the United States or the European Union or any applicable jurisdiction where Paxum, Business User or Business User’s customers are located or domiciled. This provision shall also apply to all products and services sold by the Business User.
- Maintenance and Service. Business User shall be exclusively responsible for any and all support and maintenance related to any Product and it shall supply such support and maintenance to purchasers of Product in a prompt, professional manner and on reasonable terms. While Paxum assumes no obligation in this regard, Paxum reserves the right, but not the obligation, to forward all correspondence concerning a Product to the Business User.
- Product Performance and Defects. User represents and warrants that the Product shall perform as described in any documentation relating thereto and shall be free from defects. If a breach of the foregoing occurs, User shall replace, repair, and/or modify such Product without charge to Paxum or User’s customer and without delay. User shall test programming materials that are part of its Product for viruses, time bombs, back doors and other disabling or harmful devices (“Unauthorized Code”) and remove any Unauthorized Code before use by User, Paxum, or any customer of a User.
- Intellectual Property in Product. User represents and warrants to Paxum that no portion of the Product is subject to the intellectual property rights of any third party, including but not limited to, copyrights, patent rights, trademark rights, trade secret rights, or rights as to confidential information.
- Product Compliance. Throughout the term hereof, User and its Affiliates shall themselves and shall ensure that: (i) the Product, and all related products or services, do not contain any content that is unlawful, threatening, defamatory, obscene or otherwise objectionable; (ii) the Product does not consist of, promote or relate to (A) violence, or discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation or age, (B) illegal activities, or (C) infringement on intellectual property rights.
- Supplemental Business User Information. Upon request by Paxum, Business User shall provide to Paxum or its representatives reasonable access to Business User's facilities and records for the purpose of performing any inspection and/or copying of Business User's books and/or records deemed appropriate by Paxum in order to verify compliance with the terms hereof. Paxum shall also use such information in order to determine the size and duration of a Hold applicable to an Account.
- Security Interest and Hypothec. Business User hereby grants to Paxum a lien on and security interest in and a hypothec on the contents of the Account (the “Lien”), whether now existing or hereafter arising, to secure the Business User’s obligations to pay Fees, Load amounts and other amounts owing under this Agreement. The amount of the Lien shall be for the greater of (a) the amount of Funds that are subject to Load or Payout in the Payment Account during the previous two (2) years; or (b) £5,000.00. Paxum may make such filings as may be necessary in order to perfect the security interest and hypothec granted hereunder and User shall do such things and execute such documents as may be necessary to give effect to this provision.
Provisions Applicable Only to Personal Users
The following provisions apply to Personal Users only:
- Solely for Individual Use. Personal User shall use the Payment services for personal, individual non-business purposes only. In the event that Paxum determines in its sole discretion that a Personal User is using the Payment services for business purposes, Paxum may
- terminate Personal User’s access to the Payment services; or
- deem the Personal User to be a Business User and impose such fees and obligations as are applicable to a Business User hereunder. Personal User shall give notice to Paxum of any intention to use the Payment services for anything other than personal individual and non-business uses.
- Representations and Warranties. It is agreed between the parties that performance by Paxum hereunder, whether the representations, warranties and covenants of the Personal User are fulfilled or not, shall in no manner whatsoever waive the benefit, to Paxum, of any such representations, warranties and covenants of the Personal User. The Personal User hereby warrants and covenants to Paxum that Personal User is at least 18 years of age or of legal age for the conclusion of verbal contractual obligations in his or her place of residence and that he or she does not require the consent, approbation, or approval of any other person to conclude or contract a valid obligation of the type set forth herein. In the event that Personal User requires the consent of a third party, such as a parent or guardian, to agree to this Agreement, then
- Personal User shall notify Paxum of such requirement through the Site or otherwise in writing;
- Personal User will not use the Payment services until such consent is obtained and delivered to Paxum; and (iii) Paxum reserves the right to not activate and to suspend the Account of the Personal User, prohibiting Transactions.
Term and Termination
Term. This Agreement shall be effective commencing on the date that User has accepted the terms of this Agreement via the Site or in writing (the "Effective Date") and shall end thirty (30) days thereafter (the “Initial Term”). After the Initial Term, this Agreement shall be renewed automatically for additional consecutive thirty (30) day periods (each a “Renewal Term”), unless earlier terminated in accordance with the terms hereof. The Initial Term and any Renewal Terms shall hereinafter be referred to as the “Term”.)
Termination. Either party may terminate this Agreement at any time, for any reason or for no reason. User may terminate this Agreement by closing their Account through the Site. Paxum may terminate this Agreement by posting a notice to that effect in the Account or by other electronic notice to the coordinates provided in the User Information.
Procedure upon Termination. Upon any termination of this Agreement, User shall longer be entitled to use the Account, Payment services or the Site. All provisions regarding indemnification, representations, warranties, liability and limits thereon and confidential information shall survive termination, and termination of this Agreement shall not relieve the User of its obligations to pay accrued Fees or other liabilities to Paxum hereunder. Subject to off-set of all applicable Fees or other amounts owing hereunder, and any applicable Holds, Paxum shall perform a final Payout of the Account Funds to User within ninety (90) days of a termination hereof.
User agrees that, during the Term hereof and thereafter,
- (i) neither User nor any of its Affiliates will directly or indirectly disclose or use any Confidential Information; and
- (ii) User shall treat such Confidential Information with the same degree of care and security as it treats its most confidential information, but in no event with less than a reasonable degree of care. For the purposes of this Agreement, “Confidential Information” means all proprietary, secret or confidential information or data relating to Paxum and any of its Affiliates, operations, employees, independent sales organizations, agents, products or services, clients, customers or potential customers, Users, other users or merchants. Confidential Information shall include, without limitation, User lists, all User agreements and all parts thereof, financial or other data in any format, computer access codes, instruction and/or procedural manuals, payroll information, human resource or personnel information, business strategies and the terms and conditions of this Agreement.
Information shall not be considered Confidential Information to the extent, but only to the extent, that such information is:
- (i) already known to the receiving party free of any restriction at the time it is obtained;
- (ii) subsequently learned from an independent third party free of any restriction and without breach of this Agreement;
- (iii) or becomes publicly available through no wrongful act of the receiving party;
- (iv) independently developed by the receiving party without reference to any Confidential Information of the other; or
- (v) required to be disclosed by law. In order for User to perform hereunder, Paxum will be obliged to disclose to User certain Confidential Information concerning the Payment services and Business User. Upon any termination hereof, User shall return all Confidential Information in its possession to Paxum.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PAXUM EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AS WELL AS ANY WARRANTIES THAT THE PAYMENT SERVICES PROVIDED BY PAXUM OR THAT THE OPERATION OF THE PAYMENT SERVICES WILL BE INTERRUPTION OR ERROR FREE.
LIMITATIONS OF LIABILITY
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, PAXUM, ITS SUPPLIERS, AGENTS AND LICENSORS, SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, TO USER FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES, EVEN IF PAXUM HAS BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. EXCEPT AS REQUIRED BY LAW, IN NO EVENT SHALL PAXUM’S LIABILITY (WHETHER BASED ON AN ACTION OR CLAIM IN CONTRACT, TORT OR OTHERWISE) TO THE USER, OR ANY THIRD PARTY, IN ANY WAY CONNECTED WITH OR ARISING OUT OF THIS AGREEMENT EXCEED THE FEES ACTUALLY PAID TO PAXUM DURING THE THREE (3) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY.
Paxum Offset Right
Paxum may offset from User’s Payment Account any amounts for which User or any of its Affiliates are liable to Paxum hereunder or otherwise.
Paxum shall use its commercially reasonable efforts to perform its obligations hereunder; however, Paxum, its Affiliates, suppliers, agents or licensors shall not be liable for any loss resulting from the activities of User, nor from any erroneous statements or errors in transmission, nor for any loss resulting from any delay, interruption or failure to perform hereunder due to any circumstances beyond Paxum’s reasonable control including, without limitation, acts of god, fire, explosion, earthquake, riot, terrorism, war, sabotage, accident, embargo, storms, strikes, lockouts, any interruption, failure or defects in Internet, telephone, or other interconnect services or in electronic or mechanical equipment. Paxum’s obligations hereunder shall be suspended during any of the foregoing circumstances, which suspension shall not be a cause for termination of this Agreement by User.
In the event of a dispute between a User and Paxum as to the accuracy or completeness of any Payment services provided to the User, User shall provide Paxum with a detailed written description of its concerns. Paxum shall then, within thirty (30) days of receipt of such writing, investigate the matter and provide a response which response shall be final and not subject to further review, except through arbitration as described below. In so far as the dispute relates to another User, Paxum reserves the right to forward the notice sent to Paxum to such other User, but Paxum will not be a party to such a dispute nor assist in resolving any such inter-User dispute. Nothing in this provision shall create any liability on the part of Paxum in respect of obligations between or among Users.
Any notice, demand, request or other communication to User hereunder shall be delivered to User by posting it to the User’s Account and/or, at Paxum’s option, by e-mail to the e-mail address provided on establishment of the Account. Any notice, demand, request or other communication to Paxum required or permitted to be given under this Agreement shall be in writing and delivered personally, or sent by prepaid registered mail, return receipt requested to Paxum at the postal address provided therefore on the Site and addressed to the ‘Legal Department’.
Neither party has any right to create any obligations on the part of the other party, without the other's prior written consent. Nothing in this Agreement or the course of dealing of the parties shall be construed to constitute the parties hereto as partners, joint ventures or as agents or employees of one another or as authorizing either party to obligate the other in any manner. User shall not
- (i) bind Paxum to any contract or agreement,
- (ii) incur any obligation on behalf of Paxum,
- (iii) release, assign or transfer any agreement, claim, security or any other asset of Paxum,
- (iv) borrow or lend any money in the name of Paxum,
- (v) submit to any claim or liability related to the Payment services, or
- (vi) allow judgment to be taken or confessed against Paxum.
User, being an independent contractor, shall not receive as compensation, or be reimbursed, for any of the following:
- (i) work materials that User may use in performing hereunder,
- (ii) business facilities, telephone, automobile or any other equipment,
- (iii) any Business User employee benefit,
- (iv) reimbursement for any other cost or expense incurred by User in its promotion of the Payment services hereunder.
On-Line or Written Formation of Contract
By acceptance of the terms hereof on-line by User or by execution of a written acceptance of the terms hereof by User, this Agreement together with any supplemental agreements and appendixes constitute the entire validly legally binding agreement between the parties pertaining to the subject matter contained herein and supersedes all prior and contemporaneous agreements, representations and understandings of the parties. No waiver of any of the provisions in this Agreement shall be deemed or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the party making the waiver.
Amendments to this Agreement
From time to time Paxum will post amendments or revisions to this Agreement, including, without limitation, amendments to Fees, on the Site. Paxum will provide notice of these amendments or revisions to you through the Site. If the amendment or revision is required in order for Paxum and the Payment services to remain in compliance with applicable laws or payment processor regulations, then the amendment or revision shall take effect as of when it is posted to the Site. If, on the other hand, the amendment or revision is not required under law or by a payment processor of Paxum, and User does not close its Account within thirty (30) days of notice on the Site of the amendment or revision, then the User shall be deemed to have accepted the amendment or revision. Other than as provided in this section, this Agreement may not be amended except by express consent of both parties through the Site or by such other means as Paxum may reasonably prescribe.
None of User or any of its successors may assign this Agreement, or any rights hereunder, directly or by operation of law, without the prior written consent of Paxum which consent may be withheld for any reason, at Paxum's sole discretion. Paxum may assign any of its rights or obligations hereunder without prior notice to or consent of User.
This Agreement and the provisions hereof shall enure to the benefit of and be binding upon the parties and their respective successors and permitted assigns. In the event of any ambiguity as to title in an Account upon the death of its owner, Paxum retains the right to suspend activity in the Account pending Paxum and its legal counsel being satisfied that the rightful heirs are entitled to the amounts held therein.
In the event that a User does not carry out any Transaction in their Account for six (6) months, Paxum retains the right to charge an additional fee to the User.
The User shall be liable for and shall indemnify and reimburse Paxum for any and all reasonable attorneys’ fees and other costs and expenses paid or incurred by Paxum in the enforcement of this Agreement, or in collecting any amounts due from User hereunder, or resulting from any breach of any of the terms or conditions of this Agreement.
All remedies of either party hereunder are cumulative and may be exercised concurrently or separately. The exercise of any one remedy shall not be deemed to be an election of such remedy and shall not preclude the exercise of any other remedy. No failure on the part of either party to exercise and no delay in exercising any right or remedy hereunder shall operate as a waiver of such right or remedy.
If any provision of this Agreement is held invalid or unenforceable by an arbitrator, it is the intent of the parties that all other provisions of this Agreement be construed to remain fully valid, enforceable and binding on the parties.
Governing Law and Choice of Forum
To the extent permitted by law, this Agreement shall be deemed to have been formed in the United Kingdom. This Agreement shall be deemed to be governed in accordance with the laws of the United Kingdom. If the parties to this Agreement have any dispute arising from an alleged breach of Agreement or arising from the Agreement itself, that dispute shall be submitted to binding arbitration in accordance with the rules (in effect at the time of the dispute) of the London Court of International Arbitration (“LCIA”). Any party to this Agreement may not institute a suit in law or in equity regarding any dispute under this Agreement. Any action of dispute brought by User against Paxum with respect to this Agreement must commence within six (6) months after the claim or cause of action arose or such cause of action shall be barred. Any matter where the amount in dispute is less than £25,000 shall be determined by a single arbitrator mutually agreeable to both parties, and lacking such an agreement, as may be selected by LCIA procedures. Any matter where the amount in dispute is £25,000 or greater shall be determined by three (3) arbitrators with each party selecting one (1) arbitrator and the two (2) arbitrators so selecting the third arbitrator. Each arbitrator shall be a lawyer and have no less than five (5) years experience in payments or e-commerce. The venue of any arbitration commenced under this section shall be in London, United Kingdom. User agrees to waive any right User may have to commencement of or participation in any class action against Paxum related to the Payment services. User also agrees to opt out of any class proceedings against Paxum or its licensors.
The parties hereto agree that this agreement is drafted and executed in the English language.
References to "this Agreement" include any Fees, schedules, supplementary agreements, addendum, appendixes and amendments and any other agreements, schedules appendixes and amendments promulgated by Paxum and furnished to User from time to time. This Agreement replaces any earlier versions hereof appearing on the Site or otherwise.
The following provisions of this Agreement shall survive termination hereof: the introductory language at the beginning of this Agreement, 1 Glossary, 4.1.K Collection, Use, Storage and Disclosure of Personal Information, 4.1.L Indemnification, 4.1.M EFT Authorization, 5 Provisions Applicable Only to Business Users, 6 Provisions Applicable Only To Personal Users, 7.2 Procedure upon Termination, 8.1 Confidentiality, 9 Limitation of Liability, and 10 General.
Any claim or dispute arising under the Terms and Conditions or as a result of the provision of the Service by DEK-CO (UK) should, in the first instance, be referred to DEK-CO (UK) in writing to the:
DEK-CO (UK) LIMITED
Suite 46, Aztec Center, Aztec West
Bristol BS32 4TD
or via e-mail to: email@example.com
The Client has to clearly state the reasons for complaint. DEK-CO (UK) shall try to resolve the complaint, within reasonable term upon receipt of clear and correctly submitted complaint. The Payment Institution will then investigate and, where appropriate and necessary, take immediate action to rectify the situation. The Payment Institution also undertakes to take the necessary steps to prevent a recurrence. All complaints will be acknowledged and the Client will be informed accordingly of the investigation’s outcome. If the Client is still dissatisfied with the outcome of the Bank’s investigation, he/she may direct his/her complaint to:
The Financial Ombudsman Service
London E14 9SR
or by calling: +44 20 7964 0500
We will try to resolve any complaints you have about your payment instrument or the service we provide to you within 15 business days of receiving your complaint and in exceptional circumstances, within 35 business days (and we will let you know if this is the case).
When a complaint is received it will be passed on to the operations manager who should record it in the complaints register and send acknowledgment of receipt of complaint within two (2) working days by the same form that the complaint has been received.
You can view our Complaints Policy here.
DEK-CO (UK) LIMITED INFORMATION:
DEK-CO (UK) is an authorized payment institution established under the Laws of United Kingdom.
DEK-CO (UK) is licensed to provide payment account and money remittances to clients worldwide.
Registered office and head office is situated at
DEK-CO (UK) LIMITED
Aztec Center, Aztec West
Bristol BS32 4TD
Telephone Number: +44 (160) 430-0044